What Do We Do

What Do We Do?

User Voice exists to reduce offending. Our work is led and delivered by ex-offenders who consistently foster dialogue between users and providers of services within the criminal justice system.

Our job is to provide ways that enable unheard voices
to make a difference, to urge policy-makers and people with power who make decisions to listen.

Offenders need to take responsibility for their actions, especially so when they have resulted in direct harm to others. This is important because although there are structural inequalities that may restrict or diminish personal choices, choices can be made at particular points in time and acted on and behaviour can be changed. This is where User Voice is particularly well placed – in enabling prisoners to find a way through some of these structural and personal challenges.

Professor Graham Towl, Durham University, UK