Tower Hamlets Youth Advisory Group Project

Tower Hamlets Youth Advisory Group Project

User Voice are working on an exciting project with Tower Hamlets Youth Offending Services (YOS) aiming to make Tower Hamlets YOS more effective by asking young people with experience of these services how they believe they can be improved.

Phase 1 of this project is now complete. This phase involved:

  • Distributing surveys to young people with experience of Tower Hamlets YOS
  • User Voice staff leading focus groups to build a more detailed and qualitative picture of the questions asked in the surveys
  • Focus group participants electing their peers to become Youth Reps who will represent their views at a YOS Event
  • User Voice staff providing relevant training and support for the Youth Reps


During Phase 1 we engaged with over 100 young people through questionnaires and focus groups and produced a thematic report for Tower Hamlets YOT.

Our Tower Hamlets Youth Advisory Group is currently made up of 6-8 Youth Reps, who continue to work with management to put the voices of service users at the heart of the solution.


Youth Rep – Service Provider Open Space Event

IMG_0918 croppedOn the 7th June 2013, Youth Reps and service providers from the youth justice system attended an Open Space event.

The focus of the event was to co-produce solutions to the question: ‘How can staff and young people work together to improve engagement?

13 young people who have been involved with the YOS Youth Advisory Group met with YOS staff, as well as senior members of partner organisations from children’s services, police and probation.

Among the 16 service providers to attend were Stuart Johnson, Head of Youth Offending Services and Tony Gowen, Metropolitan Police Chief Inspector for Partnership and Criminal Justice.


Young people worked alongside staff members, discussing issues and creating practical recommendations for improving the youth justice services in Tower Hamlets together using the ‘dot democracy’ technique. The video below shows what some of the service providers felt about the day.