Knowledge Manager

Are you commercially minded and an expert in policy, communications and research?

Have you got a real passion for our values and an ability to enable people’s lived experience to have an impact at a national level?

Then read on…

At the national level there is a crucial need for insights from people with multiple needs to be used in system reform as this voice is currently almost wholly absent.

At the same time User Voice has an unrivaled and significant footprint across the country engaging with the hardest to reach people, through elected and trained service users who can provide the information to fill this void.

There is no one better placed to identify what works, what doesn’t, and to be part of identifying the solution than people with current and recent experience of the system.  More significantly, there has never been a time when it has been more important and timely that service users are given the platform to be heard, and to be part of transforming services and systems.

The Knowledge Manager will work closely with the CEO to use the insight from User Voice’s Councils to both influence fundamental changes to the policy and public debate, to innovate new services, and to reform systems.

The successful candidate will have experience of business development, leading research projects and communicating the results to affect policy and practice and a strong commitment to the values of User Voice.
We particularly welcome applications from ex-offenders and from all sections of the community regardless of race, gender, sexual orientation, religion, age or disability.

Find the full job description, person specification and application details here Knowledge Manager JD

Applicants should send a CV and a statement of their suitability outlining their experience against each point of the Person Specification to User Voice, 20 Newburn Street, London, SE11 5PJ or


Initial Shortlisting: Friday 22 February


Initial Interviews: week commencing 1 March

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