We’re Hiring! Service Improvement Manager

Are you an expert in service Improvement?

Have you got a real passion for our values and an ability to set up and manage systems to evidence outcomes?

Then read on…

User Voice is at a really exciting point in our development as we continue to grow and we are looking for a dynamic person, committed to our values, to further this growth by evidencing the activities that User Voice is undertaking and the impact they have and successful communicate these to both internal and external audiences.

User Voice is a charity led by ex-offenders. We are committed to making the criminal justice system work for everyone. We bring change for institutions, individuals and the agenda by putting users at the heart:

Change for institutions: User Voice Councils give decision-makers feedback and solutions from their service users. In 2017/18 10,000 service users were engaged through Councils, over 200 solutions were put forward and 94% were accepted for implementation.

Change for individuals: with the right opportunity, encouragement and support, everyone can play an influential role in society through User-Led Change. Probation areas with a Service User Council have on average a lower reoffending rate than those that do not have Councils.

Change in the agenda: bespoke consultations, User Research that gives decision makers the opportunity to hear, and act upon, service user insights.

The Service Improvement Manager is an exciting new role to drive excellence in measuring User Voice’s impact. The successful candidate will help shape the future of the charity by working with colleagues across User Voice to drive service improvement and innovation especially in our Council model. The role is central to creating an evidence-based culture and embedding evaluation into service development and delivery across our regions.

This is a new and exciting role that will support the growth of User Voice, who will be significantly increasing our scale, reach and impact across the UK. We are looking for someone who will thrive in a fast-growing and rapidly changing charity, who can balance strategic needs with the reality of our frontline work.

We particularly welcome applications from ex-offenders and from all sections of the community regardless of race, gender, sexual orientation, religion, age or disability.

Find the full job description, person specification and application details here Service Improvement Manager JD and Personal Specification

Applicants should send a CV and a statement of their suitability outlining their experience against each point of the Person Specification to User Voice, 20 Newburn Street, London, SE11 5PJ or recruitment@uservoice.org.

Deadline for applications: On-going

Interviews: TBD


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