OUR PURPOSE

At User Voice, our purpose is to change minds, transform lives and build a better justice system.

WE DO THIS BY

Inspiring people with convictions by providing a range of opportunities, through user engagement, research and insights
Supporting and developing leaders with lived experience of the justice system who meaningfully contribute to the reshaping of prisons and probation services whilst transforming their own lives.
Transforming the criminal justice system through influencing policy and practice to create a safer society.

WHY WE ARE NEEDED

User Voice exists to reduce the damage caused by the justice system: to victims, those in the system and their families, communities and to the public purse. We believe that the justice system can and must fundamentally change, so that those caught up in it can be accountable, repair harm and productively contribute to their communities. Justice should heal as much as it punishes, creating safer communities for all.

ABOUT US

80% of our staff have convictions, meaning we’ve been there – in court, in prison, or on probation – we own our own pasts, so we understand the challenges first hand and use our own lived expertise to inform everything we do.

Our 2025 - 2028 Strategy

Read Here

Our 2024 Impact Report

Read Here

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number of prisons worked in over last 3 years

1,692

Council Ideas
Implemented

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PEOPLE in prison
and probation SPOKEN WITH IN LAST 2 YEARS

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justice system Consultations
CommisSioned

Our tESTIMONALS

"Being on the National Council means so much to me. Meeting and being part of a group of people that share the same values and a determination to make a difference to society!"

"I liked what User Voice does; trying to improve the system. I wanted to hear people's lived experience, their first hand experience, these voices are often overlooked."

"What really piqued my interest is the fact User Voice gives people in prison the opportunity to have their voices heard."