Skip to content
  • About Us
    • Our Story
    • Meet the Team
    • Our Values
    • Our Strategy
  • What We Do
    • Our Work in Prisons
    • Peer Research
    • Peer Commissioning
    • Policy Influencing
  • Impact
    • Impact Reports
    • Annual Reports
    • News & Blog
  • Funders
  • Vacancies
    • Vacancies
    • Volunteer
    • Internships
  • About Us
    • Our Story
    • Meet the Team
    • Our Values
    • Our Strategy
  • What We Do
    • Our Work in Prisons
    • Peer Research
    • Peer Commissioning
    • Policy Influencing
  • Impact
    • Impact Reports
    • Annual Reports
    • News & Blog
  • Funders
  • Vacancies
    • Vacancies
    • Volunteer
    • Internships
Contact Us

OUR PURPOSE

Justice should heal as much as it punishes, creating safer communities for all. At User Voice, our purpose is to change minds, transform lives and build a better justice system.  

WE DO THIS BY

Working with people with convictions to support and develop their confidence, skills and mindsets. They then deliver our programmes to many more people who are impacted by the criminal justice system.

These programmes include:

  • User engagement, research and insights
  • Supporting and developing leaders with lived experience of the justice system who meaningfully contribute to the reshaping of prisons and probation services whilst transforming their own lives.
  • Transforming the criminal justice system through influencing policy and practice to create a safer society.

ABOUT US

80% of our staff have convictions, meaning we’ve been there – in court, in prison, or on probation – we own our own pasts, so we understand the challenges first hand and use our own lived expertise to inform everything we do.

We currently work in 40 prisons across the Midlands, London, the North and East regions with around 1,000 people a month.

The content of our work includes 6 Prison Councils and regular consultations and focus groups in Sodexo run prisons, Peer Research contracts with the NHS England Health and Justice stream supporting the drive for improved healthcare across prisons and probation, insights work with young people in a Transitions Hub in Newham funded by Mopac, a range of Probation Inspectorate thematics looking at areas including Unpaid work schemes, Young Adults on Probation, a partnership with the University of Kent and the National Police Chief’s Council on Police Drug Diversion Schemes, work with Clinks on Social prescribing and investigating methadone alternatives with the NHS.

Our 2025 - 2028 Strategy
Read Here
Our 2024 Impact Report
Read Here
0 +

number of PEOPLE IN SYSTEM ENGAGED

217

NUMBER OF CONSULTATIONS COMMISSIONED

0 +

NUMBER OF LIVED EXPERIENCE PROJECT VOLUNTEERS EMPLOYED

0 +

LIVED EXPERIENCE ALUMNI EMPLOYED

Our tESTIMONALS

"I don't feel like my only options are dealing again or selling myself or being homeless. I can do more than I though I was capable of."
Council Member
Council Member
"I really see the difference it makes to prisoners when they get the opportunity to be part of the solution, I am noticing people speak out that probably would not have before."
Council Member
Council Member

2025 User Voice. All Rights Reserved. Privacy Notice.

Registered Charity No. 1136047
Company Limited by Guarantee no. 06820227

Twitter Facebook Instagram Phone
Work With Us
Contact Us
Twitter Facebook Instagram Phone Linkedin

020 3137 7471

info@uservoice.org

20 Newburn St, London, SE11 5PJ

 

Manage Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behaviour or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
View preferences
{title} {title} {title}

Contact Us