Via desk based research, interviews, focus groups and workshops, User Voice and Shaping Our Lives have sought to provide a range of recommendations for LankellyChase based on examples of best practice of service user involvement across the United Kingdom.

On the 10th May 2021, User Voice held a series of virtual events about the transition out of COVID-19 for those in prison and on probation.

The virtual events brought together our National Service User Council and senior prison, probation, and health leaders within the Criminal Justice System.

The goal of these events was to communicate feedback from service users and to agree realistic and implementable solutions that will benefit everyone across the Criminal Justice System and the communities beyond.

Guest speakers included Amy Rees, the Director General of Probation and Wales, the Deputy Director of prisons Stephen O’Connell and Kate Davies, the Director of Health and Justice, Armed Forces and Sexual Assault Referral Centres (SARCs) for NHS England.

Having directly engaged 23,000 people in prison and probation over the course of restrictions in 2020, Council members presented the issues and proposed solutions from the service user point of view.

This report is a summary of the issues, responses and solutions discussed at these virtual events.