The Board of User Voice are pleased to announce the appointment of Libby McVeigh as its new Managing Director. Libby will work closely with User Voice’s Founder, Mark Johnson MBE, in his new role focusing on innovation, insight and external relations.
Libby will underpin this through robust operational management, overseeing the development and delivery of our core day to day operations and will work with Mark and the Board to develop and deliver a new organisational strategy.
Libby is an experienced leader, having held senior roles in the public, private and third sector, focussing on criminal justice, human rights and equality. She will join User Voice on 5th September 2022.
When User Voice was founded in 2009, lived experience was on the margins of the justice system. So successfully has User Voice demonstrated the importance and value of service users informing service delivery and system reform, the voice of those with lived experience is now embedded within the system through the adoption of national standards for prison & probation and health & justice.
Libby McVeigh said: “It is a privilege to join the User Voice team at a time when the contribution of lived experience to criminal justice service design and reform could not be more important. The authenticity and credibility of its approach is unparalleled within the sector, and I look forward to working with Mark, the staff team and the Board to build on User Voice’s past success and create new opportunities to shape a criminal justice system which works for everyone.”
Guy Robinson, Chair of the User Voice Board said: “We are delighted to have appointed a Managing Director so well-placed to work in formidable partnership with Mark to lead User Voice into a new chapter. Libby demonstrated throughout the recruitment process her impressive leadership experience as well as her commitment to the values at the heart of User Voice’s vision.”
Mark Johnson MBE said: “When I founded User Voice in 2009 my mission was to drive service user engagement through the centre of the system which has largely been achieved. There is still a lot of work to do, and I can’t wait to work with Libby, the Board and the team to fully realise this ambition in the next stage of User Voice’s journey.”