We create a unique user-led space for collaborative change to improve services throughout the criminal justice system. We bring about transformation for institutions, individuals, and the agenda – so the system can work for everyone.

In the last two years alone, we have spoken to more than 20,000 people within prison and probation settings. We’ve worked with HM Prison and Probation Service, HM Inspectorate of Probation, the NHS, local authorities and Police commissioners. 

This engagement has also driven sector leading research such as Neurodiversity in the criminal justice system, the impacts of the drug Spice in prison, young people and women on probation and evaluation of drug diversion schemes.

Our work challenges public stereotypes of those who commit crime – our core belief is that people can change and transform their lives. Our staff are role models – living examples of how those in the system can get out of it, can re-enter society and secure stable jobs and lives.

Additionally, several prominent leaders in the criminal justice sector have volunteered or worked for User Voice: so demonstrating that engaging people with convictions fosters personal development, career progression, and systemic change.