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  • What We Do
    • Our Work in Prisons
    • Peer Research
    • Peer Commissioning
    • The Bridge Hub
    • Policy Influencing
    • News & Blog
  • About Us
    • Our Story
    • Meet the Team
    • Our Values
    • Our Strategy
  • Impact
    • Impact Reports
    • Annual Reports
  • Funders
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    • Vacancies
    • Volunteer
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“User Voice should be everywhere, in every setting, commissioning is one setting, it should be everywhere.”
Deputy Mayor of Yorkshire
Deputy Mayor of Yorkshire
“User Voice has surpassed my expectations I love the fact that I can help the community with their concerns but also helping them helps me with confidence and self-worth the support I receive from user voice has been fantastic so far I feel like I’ve become a human again instead of being treated like a number.”
Ahmed
AhmedPeer Researcher
“Listening to our prisoners is very important and it is not always easy to reassure them that we really want to hear what they have to say. User Voice have in my experience of them managed to work well in building the confidence of prisoners to be Reps as well as to respond to surveys. They are also professional, proactive and collaborative in their approach to addressing the issues raised.”
Prison Director
Prison Director
“It’s important to me to be involved because my voice has been taken away because of what I did... You’re never going to rectify what happened, but you can make a difference, and you can help people that have been in the same position as we've been in and you can help people that been on the other side that we've been on right. And that's what I want to do.”
Lynda
LyndaPeer Comissioner

why we are needed

User Voice exists to reduce the damage caused by the justice system: to victims, those in the system and their families, communities and to the public purse. We believe that the justice system can and must fundamentally change, so that those caught up in it can be accountable, repair harm and productively contribute to their communities.

The UK criminal justice system faces major challenges and, as a result, people often experience it as dysfunctional and ineffective. These challenges include victims having to wait far too long for justice and a system that invariably just doesn’t meet their needs, overcrowded prisons that do not provide value for money, court delays and backlogs, racial and socioeconomic disparities, failures in rehabilitation, sentencing inconsistencies, and major overuse of remand and recall. One of the key contributors to the justice system’s failings is an overwhelming focus on punishment alone over prevention and rehabilitation. 

The evidence is clear. Not only is crime on the rise, but prisons are bursting at the seams, and reoffending costs the country more than £18Bn a year.

OUR vision

Our vision is a society where the justice system is truly receptive to the views of those impacted by it, is genuinely rehabilitative and focused on tackling the root causes of crime. justice should heal as much as it punishes, creating safer communities for all.

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