Vacancies

policy and COMMUNICATIONS LEAD

Up to £40,000 depending on experience plus London weighting (if applicable).

Are you a self-driven and proactive communications all-rounder who thrives in a busy environment?

You could be our next Policy and Communications Lead.

The Policy and Communications Lead will own and lead all communications on behalf of User Voice, working collaboratively with our volunteers and staff teams to raise awareness of what we do.

The post holder will work collaboratively with senior leadership and our staff teams to enable User Voice to become more visible, influential and responsive in the way we communicate with stakeholders internally and externally. They will also proactively influence policy within the criminal justice system by being a conduit between User Voice research and consultation reports and key decision makers and policy forums.

Adaptability and resilience are key personal qualities for this role, the Policy and Communications Lead must be capable of flexing to a rapidly changing environment.

KEY RESPONSIBILITIES

Lead our regional and national campaigns and raise awareness of the User Voice brand.
Manage content and performance on websites and social media platforms
Design marketing and presentation templates, including quantitative and qualitative reports, brochures, letters, emails, posters, social media platforms and websites, according to brand guidelines

Manage the internal newsletter content and use the staff intranet to disseminate appropriate information.

Promote good news stories and successes both within the organisation and outside of it
In collaboration with our staff teams, organise and deliver seminars and co-production events, including researching and producing written materials, presentations, guides, and facilitating training sessions.
Attend User Voice Service User and Prison Councils, Council Elections and Council Events to communicate these externally.
Work closely with our research team in gathering and collating service user insight, supporting the delivery of service user consultations, carrying out event evaluations, and obtaining service provider and stakeholder feedback for offline and online communications.
Creatively write, report and promote the insights and findings from the research
Support the management of stakeholder relationships with key decision makers in the criminal justice system, attending and / or organizing briefing sessions, meet and greets, and co-production events.
Write press releases relating to changes and developments in policy agendas based on the authentic voice of service users.
Measure, analyse and report on all campaign performances.
Recruit and induct interns and volunteers and supervise their work.

Other

Pick up new activities that fall broadly in the purpose of the role.
Fix things that you can see need fixing.
Identify problems and find solutions.
Carrying out tasks with due regard to User Voice policies practices and procedures, including health and safety, equality and diversity, and safeguarding.

PERSON SPECIFICATION

Essential

A strong communications professional with minimum 4 years’ experience in a similar role

Educated to degree level or equivalent experience in a relevant field

Experience of writing creative and visually appealing reports and reporting impact in creative ways

Experience of designing and delivering content across a range of media channels
Experience of managing a variety of internal and external stakeholders
Experience in contributing to influential meetings, briefing sessions, or public events
Excellent IT skills, including: Word, Excel, Powerpoint, Adobe Creative Suite, social media, websites, and extensive experience of using a range of software packages to enhance internal and external communications.
Experience of measuring effectiveness, monitoring compliance, and promoting best practice
Confident and articulate presenter
Experience of CMS platforms, preferably WordPress
Familiar with analytics platforms, preferably Google Analytics
Skills in PR sphere, with ability to clearly communicate impact

Desirable

Experience in charity sector, especially in delivering presentations and productive networking at events.
Experience of working with people with lived experience of prison and probation
Experience of working with and / or managing interns and volunteers

Knowledge of GDPR compliance and how this impacts on information management systems in the charity sector.

Knowledge of the criminal justice system
A demonstrable understanding of how user involvement impacts on the way services are provided

A keen interest in policy and the ability to report on it in ways that will meet the needs of a variety of different audiences

FURTHER INFORMATION

Equality and diversity
User Voice welcomes applications from ex-offenders and from all sections of the community regardless of race, gender, sexual orientation, religion, age or disability.

Disclosure and Baring Service (DBS) checks
This post is subject to a standard criminal record disclosure check via the new Disclosure and Barring Service (DBS) processes. The purpose of the check is to ensure that the nature of the applicant’s criminal record, considered alongside evidence of the applicant’s rehabilitation, does not indicate that his or her employment in this role would put current service users at risk.

For further information and to apply, please complete the application form and submit it with your CV to recruitment@uservoice.org

Please do not delay in applying as we will interview as and when a suitable candidate applies and have the right to close the application process early.

Closing date: 5pm on Monday 11 July 2022

Download the application form here
Download the job description here

Please download and complete an Equality and Diversity form and submit it with your application.

Vacancies

policy and COMMUNICATIONS LEAD

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