Vacancies

CHIEF OPERATING OFFICER

Based at our London office (currently remote)

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User Voice has an exciting opportunity to lead the core operational delivery within our ambitious, growing charity.

But this is not your average operations role.

User Voice was created for and is run by people who have been in prison and on probation.

We are resilient by nature and work alongside rather than within the Criminal Justice System. We are servant leaders, accountable to the people we serve. It’s a gloves off role for someone who believes change is possible, who wants to see and make it happen.

Working at User Voice is an opportunity to challenge the status quo. We’re an organisation for people who want to speak up and shout the voices of people in the criminal justice system. We’re an organisation of people who trust our own voice and believe in amplifying the voices of others. We’re an organisation focussed on the people experiencing the sharp end of criminal justice.

We are looking for an experienced leader, who shares these values, has knowledge of the criminal justice system and is an expert in developing people and teams.

person specification

Essential

Absolute commitment to User Voice’s mission, values and ways of working
Proven experience as COO or relevant role
Understanding of (but not necessarily an expert in) business functions such as Finance, HR, Delivery, Evaluation and Communications
Demonstrable competency in strategic planning and organisational management
Working knowledge of data analysis and performance/operation metrics
Outstanding organisational and leadership abilities
Excellent communication, both verbal and written and interpersonal skills
Aptitude in decision-making and problem-solving
Patience and awareness of the challenges of developing and growing the core a small organisation through to the next stage of its development, embedding an operational model
Working knowledge of the charity sector and/or criminal justice system with relevant strategic relationships

Desirable

Experience in business development and fundraising
Lived experience of being in prison or on probation

Terms & Conditions

Full-time
Permanent
Up to £60,000 depending on experience.
Bank holidays plus 25 days holiday pro-rata.
This post is subject to a criminal record disclosure check via the new Disclosure and Barring Service (DBS) process.

Apply Now

1. Download the full Job description

2. Send your CV and cover letter to dsweeney@uservoice.org by 27th November

Further Details

Founded in 2009, User Voice has grown significantly, with 5 regional teams, 30 plus staff, the delivery of 40 contracts and an income of over £1.3 million.

Our founder is an inspirational leader committed to the charity’s mission and driven to build upon the charity’s success, he is seeking an experienced individual to take the operational reigns of its core, contracted services and bring the overall vision to life. The successful candidate will be responsible for ensuring we deliver on these growth aspirations and continue to establish exceptional services.

The COO will hold the primary responsibility of leading User Voice’s day-to-day operations of its core, contracted services in accordance with the values, strategic plan and operating budgets. This is a fast paced, evolving environment which will require tenacity and determination to lead.